Returns & Refunds - Shipping Policy

SHIPPING POLICY

Free Shipping In All Orders over £20.

Please note that the free UK shipping zone includes the Scottish Highlands & Islands, Northern Ireland and the Isle of Man but does not include the UK Channel Islands or British Overseas Territories.

Delivery Estimates: All orders should be delivered within 2-5 business days.

RETURNS & REFUNDS

It’s not all about saving the world, we love our products, and we hope you do too. Seriously. However, if for any reason you’re not happy with your product and would like a refund or to return an item you can do it hassle free.

For a refund or return, please email us at hello@serioustissues.com, within 30 days of receiving your product. Please specify your order number (you can find it in your order confirmation email) and tell us what the problem is so we can do better next time.

In case of a return we’ll provide you with a return shipping address label and cover the cost of return postage. All you need to do is print and securely attach the return shipping address label (after removing the original delivery instructions) to the packaging you received your order in, or other packaging if you have already disposed of ours. Then pop it in the post. It’s that easy.

Please note that in most cases we can only accept products for return that are ‘largely unused’. So no more than 25% of the products in your order, or 9 rolls of toilet paper out of a box of 36, for example. We don’t want the used ones back. That would be gross.

Of course if there’s something wrong, like the products are faulty, we’ll provide a refund in accordance with consumer law. But we’re hoping it never comes to that.

FAQs

Serious Tissues are manufactured in the Midlands. By producing in the UK we’re also able to reduce the carbon footprint of our toilet paper. Our loo roll is made from 100% recycled paper and without any unnecessary chemicals (dyes, perfumes, etc.)

Serious Tissues are made from recycled paper (also known as post consumer waste) - no trees are harmed in the making of this product. We use recycled paper - from newspapers, cereal boxes, etc. - instead of bamboo because the carbon footprint is smaller, and we don’t have to ship the bamboo from China. We’re produced in the UK and the source material is also from within the UK.

You can find more information on our tree planting dashboard here. Our current tree planting partner globally is Veritree.

In the past Serious has partnered with different associations, helping run tree planting projects all around the world including Eden Reforestation Projects and The Tree Council. Our partners work with local communities, providing work for those who need it, often in areas affected by extreme poverty. We have planted trees in the UK, Nepal, Indonesia, Madagascar, Mozambique, Kenya, Ethiopia, Haiti & Central America.

The health of our oceans is vital to the health of our
planet. For the past 200 years, oceans have absorbed up to 40% of CO2 produced
by human activity but early signs are showing the rise of microplastics in our
seas is disrupting their capacity to act as a natural carbon sink. Plastic is entering our seas at an alarming rate and if the current trend continues, they could contain more plastic than fish by 2050.

That’s why we’re working to cut off the flow of plastic into
the ocean.

For every pack of Serious laundry detergent or bar
soaps we sell, we recover 1kg of ocean-bound plastic. That’s the equivalent of fifty 500ml plastic bottles or 500 crisp packets.

Ocean-bound plastic is defined as the collection of
plastic waste in a 100km radius from the coastline (as defined in the Verra Plastic Standards) that would otherwise not have been collected and would most
likely end up in the ocean. Essentially it is an intervention to divert this plastic safely away from oceans before it has a chance to leak into it.

Recovery is currently managed by our partner, Repurpose
Global, and more information will be available soon on our ‘Plastics’ page.

All of the packaging is plastic free and 100% recyclable.

They are made in Sweden.

Because the laundry strips product is 95% lighter than traditional laundry detergents and far smaller, it means the carbon footprint from shipping is lower than other bulkier products.

We are looking to find a UK supplier soon, but we didn’t want to waste time getting the product to market so we could start making an impact by helping people reduce their plastic consumption and recovering plastic from nature.