30 Day Money Back
Love Serious Tissues, or your money back.
We’re confident you’ll love Serious Tissues. But we know that sometimes a product just isn’t right for you.
That’s why we offer a 30-day money-back guarantee on purchases made directly through our website.
If you’re not happy with your Serious Tissues purchase for any reason, simply contact us within 30 days of receiving your order and let us know. We’ll arrange a refund for the product you purchased.
How it works
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Get in touch within 30 days of receiving your order.
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Tell us why Serious Tissues wasn’t right for you. We genuinely want to hear your feedback, but you don’t need to provide a specific reason to qualify for a refund.
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We’ll process your refund to the original payment method used for your purchase.
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Once processed, your refund should appear in your account within 5–10 business days, depending on your payment provider.
A few things to know
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This guarantee applies to orders purchased directly through serioustissues.com.
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The 30-day period starts from the date you receive your order.
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We’ll refund the cost of the product covered by the guarantee. Original delivery charges are not refundable, unless required by law.
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The guarantee is intended for genuine customer purchases and may not apply to bulk, commercial or resale purchases.
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If you purchased Serious Tissues through another retailer or marketplace, please contact the retailer directly regarding their refund policy.
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This guarantee is in addition to your statutory rights, which are not affected.
Want to make a claim?
Just contact us hello@serioustissues.com with your order number and we'll take care of the rest.
We’d much rather you find a toilet roll you love than keep something you’re not happy with.